At Crédit Agricole Egypt, customer satisfaction is our priority.
Please share with us your customer experience and submit your suggestion / complaint using the electronic form below.
Important Notes:
1- In case of lost/stolen cards, kindly use (banki Mobile or banki Online) for cards blockage or contact Crédit Agricole Egypt self-service IVR on 19191.
Our digital banking services (banki Mobile and banki Online) are always available, making banking from anywhere, at any time, easier and more convenient.
All submitted complaints are directed to Crédit Agricole Egypt Customers Rights Protection Unit to start the necessary investigations within 2 business days.
2- In light of CAE’s policy to protect customers and spread banking culture in parallel with the regulations issued by the Central Bank, please go to “Customer Rights protection” part and check the Customer Rights Protection Charter & Complaints Handling Mechanism in the following link : https://www.ca-egypt.com/en/contact-us/?bank_segment=personal-banking

Please ensure that entered data is correct to enable us processing your complaint successfully.

Company Name *

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Type * - - - Select - - - Complaint Case Pain Point Inquiry Request

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